Q. What types of gift hampers do you offer?

A. We offer a variety of gift hampers tailored to different occasions and preferences. Our categories include gourmet food hampers, luxury spa hampers, corporate gift hampers, and custom hampers. Each category features a range of options to suit different tastes and budgets.

Q. Can I customize a gift hamper?

A. Yes, we offer customization options for our gift hampers. You can choose specific items to include, select a particular theme, or add personal touches such as a custom message or branded packaging. Contact us to discuss your customization needs.

Q. How do I place an order?

A. You can place an order directly through our website by selecting the desired hamper and following the checkout process. Alternatively, you can contact our customer service team via phone or email for assistance with your order.

Q. What is the delivery process?

A. We offer delivery options within Australia. Orders are processed within 1-2 business days, and delivery times vary depending on the destination. You will receive a confirmation email with tracking information once your hamper is on its way. Usually within 3-5 business days it gets to all metro suburbs Australia wide.

Q. Do you offer same-day or next-day delivery?

A. Same-day or next-day delivery is available for Metro Melbourne suburbs and hampers. Please check our delivery policy on the website or contact us directly to confirm availability for your order.

Q. What if I need to change or cancel my order?

A. If you need to change or cancel your order, please contact us as soon as possible. Changes or cancellations can typically be made within 2 hours of placing the order. Once the hamper is in transit, changes or cancellations may not be possible. Also for customized orders, all items are prepared as per your brief, so it would be impossible to re-sell, hence refund can't be offered for such orders.

Q. How are your hampers packaged?

A. Our hampers are carefully packaged to ensure they arrive in perfect condition. We use high-quality materials for presentation, and each hamper is thoughtfully arranged to create a delightful unboxing experience.

Q. Can I track my order?

A. Yes, once your order has been dispatched, you will receive a confirmation email with tracking information. You can use this information to track the status of your delivery.

Q. What payment methods do you accept?

A. We accept a variety of payment methods, including major credit cards, debit cards, and online payment systems. Payment options are available at checkout.

Q. How can I contact customer service?

A. You can contact our customer service team via mobile at 04354 67371, email at hamperstocelebrate@gmail.com, or through the contact form on our website. We’re here to assist you with any questions or concerns.

Q. Do you offer international shipping?

A. Currently, we offer shipping within Australia. If you need international shipping, please contact us to discuss options and availability.